Heating thermostat repair request form

1Describe the fault(s)

2Upload a photo

3Access arrangements

4Appointment availability

5Booking contact details

Manufacturer*

This is usually written on the front of the unit
Model

This is usually found on a sticker on the inside of the unit. If you are unable to find the model please leave this section blank.
Please select fault(s)*
- Is not coming on
- Damaged
- Does not heat the room to desired temperature
- Causes extreme room temperature swings
- Overheats the room and does not switch off the heating when the temperature setpoint is met
- Time schedule programmer does not work
- Not secured to the wall properly
- Other fault not listed above
Please describe the fault*
Please ensure you provide as much information on the fault, including a description of the unit involved, the location, along with photos.
QUICK FIX SUGGESTIONS - IS NOT COMING ON - Check if the thermostat is battery powered. If it is battery powered, replace the battery to see if that resolves the problem before raising a repair request.
QUICK FIX SUGGESTIONS- HEATING CONTROL - Debris trapped around or near the thermostat can prevent it from working properly. Try to remove any debris around the thermostat to see if that resolves the problem before raising a repair request.