FAQs
Still have some questions you need answers to right now, then check out our FAQs below.
If you still have any further questions, please do not hesitate to contact us by emailing us at enquiry@propertyandhomes.co.uk
LANDORD FAQs
Monday - Friday - 9:00am - 5:00pm
Saturday 10:00am - 4:00pm
Sunday - 11:00am - 4:00pm
Our minimum contract term is just 1 Month.
At the moment we offer our unique Self Property Management services via our website. We are looking to offer letting services and full management property services at a later date, so watch this space.
Our services cover the boroughs Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster.
It depends on your tenants' availability and the works that needs to be carried out. For smaller jobs, they can take a few hours but larger jobs can take up to a day or more depending on whether a revisit is required.
We are currently only able to provide our services within the London area however we are looking to expand to other areas at a later date. If you sign up to our newsletter then you will be kept up to date with any news regarding this.
You can currently only sign up to 5 properties at a time, however we are looking to expand this at a later date.
Our service acts as an intermediary between landlords/tenants and the service providers, so as a landlord, you will still have the same legal obligations as you normally would.
Yes you can. Just click on "Log A Job" and select the service that you need.
No, rent payments under the self management property service will be made directly to the landlord.
Unfortunately we do not offer a tenant find service at this moment in time.
Yes we are.
Property and Homes Management LTD is a member of ARLA Propertymark, the Deposit Protection Service, the Propertymark CMP scheme and the Property Redress scheme.
You can access a copy of the accounting rules of our company's client money protection provider by clicking here.
ARLA Propertymark protects and guides consumers, helping tenants and landlords to find and manage their treasured homes. They work to raise professional standards among letting agents from single branch independents to large national groups, promoting education and qualifications within the sector. Over 9,000 letting agents are ARLA Propertymark Protected, meeting higher standards than the law demands.
Yes we do.
Property and Home Management LTD is subject to the Money Laundering Regulations 2017. This means that we have to obtain and hold identification and proof of address for all customers.
Additionally, we are also required to establish whether there are any beneficial owners on whose behalf the transaction or activity is taking place, hence, we would request the identity of anyone who is consider to be a beneficial owner. Where appropriate, the source or destination of funds may also be requested. Without this information we will be unable to proceed with any work on our customer’s behalf.
Below is a list of acceptable identity documents. We require sight of all original or certified documents. Subject to individual circumstances, Property and Home Management LTD may liaise with you for further/other documentation.
Individual identity documents
Property and Home Management LTD requires one document from List A and one document from List B.
LIST A - IDENTITY DOCUMENT
- Current signed passport
- Valid UK driving licence
- EEA member state identity card
LIST B - PROOF OF ADDRESS
- UK/EU/EEA Drivers License (if UK Drivers License not used as ID). Must be valid, not expired. Photo only. Full or provisional.
- Bank, Building Society or Credit Union Statement - Dated with 3 months. Must include account number and show recent activity. No general correspondence.
- Credit Card Statement - Dated within 3 months. Must include account number and show recent activity. No general correspondence
- UK, EU, EEA Mortgage statement - Dated within 12 months. Must show account number. No general correspondence.
- Utility Bill - Dated within 6 months E.g. Gas, electricity, water. Must show address for service and/or account number. No general correspondence.
- Telephone Bill - Dated within 6 months E.g. Landline or mobile pay monthly (excluding pay as you go). Must show address for service and/or account number. No general correspondence.
- Council Tax - Dated within 12 months. Must show address for service and/or account number. No general correspondence.
- Tenancy Agreement - Dated with 12 months. Must state full name and full property address. Issued by local council, housing association, solicitor or reputable letting agent.
- Benefits Entitlement Letter - Dated within 12 months. Issued by DWP or Jobcentre plus. Must confirm benefit payable at time of issue. E.g. Pension, disability, single parent, housing etc.
- HMRC Tax Notification - Dated with 6 months. Must state national insurance number and tax calculation. No general correspondence.
- Home Insurance Certificate - Dated within 12 months. Must state insured address or registered address for vehicle and policy number. No general correspondence.
- UK solicitors letter confirming house purchase/land registration - Dated with 3 months. Must state full name of new proprietor and full property address.
- NHS Medical Card or letter from GP confirming registration - Dated within 3 months. Must state individual’s date of birth and NHS number. No general correspondence.
- Official confirmation of Electoral Register entry or official poll card - Dated within 12 months. Must state full name and full address. No general correspondence.
- Police Registration Certificate - Dated within 12 months. Must state the full residential address of the individual.
Probate
If you are acting as a Representative of an Estate we require the following:
- Grant of Probate (if a will was left)
- Letter of administration (if no will left)
- Individual identity evidence from List A & B for the Personal Representative, either executor or administrator
Limited company
If you are acting as a Representative of a UK Company we will also require the following:
- Certificate of Incorporation
- Articles of Association
- Memorandum of Association
- Latest Annual Return or Confirmation Statement, with details of current company officers
- If offshore, nominee director declaration and a general power of attorney
- Individual identity evidence from List A and B for all individuals or entities with 25% or more of the shares or voting rights in the company
If you are acting as a Representative of an Offshore Company we will also require the following:
- Certificate of Incorporation
- Articles of Association, Memorandum of Association, Latest Annual Return with details of current company officers, Share Certificate(s) showing the Ultimate Beneficial Owner OR
- Certificate of Incumbency
- If the shares are owned by another company, repeat steps above for the holding company
- Nominee director declaration and/or general Power of Attorney (if applicable)
- Individual identity evidence from List A and B for all individuals or entities with 25% or more of the shares or voting rights in the company
Trust
If you are acting as a Representative of a Trust we require the following:
- Trust deed
- List of trustees
- List of beneficiaries
- Individual Identity evidence from List A & B for all individuals with a vest interest in 25% or more of the capital and/or those who exercise control over the Trust
We are currently only able to deal with issues that arise within our business hours. In the case of an emergency, your tenants should call the appropriate emergency services.
We are looking to provide out of hours services at a later date, so make sure to subscribe to our newsletter later to get any updates about this.
You can wither log into your account and cancel your subscription or you can simply send an email to enquiry@propertyandhomes.co.uk to inform us and we will process your request.
We use qualified and experienced tradesman/professionals who have been vetted by our internal team.
Upon completion of the job, the tradesman/professional will provide us with an invoice, which we will forward to you for payment. You will need to make payment directly to the tradesman/professional as indicated on their invoice. We do not collect payments on behalf of the tradesman/professionals.
When a tradesman/professional completes a job, the tenant needs to initial and sign the job summary form which will be given to them by the tradesman/professionals which then needs to be submitted to us. By doing this, the tenant is confirming that the job has been completed.
As long as it is for residential properties (so no commercial properties), then yes we do.
We aim to provide you with a maximum of 4 quotes from a suitable tradesman/professional (with a maximum of 3 attempts to secure quotes), however, if we are still unable to get quotes after the 3 attempts then we will notify you and discuss how we can further help to find a suitable tradesman/professional.
Send us an email at enquiry@propertyandhomes.co.uk
TRADESMAN/ PROFESSIONAL FAQs
It is free to join and their are no membership or job quoting fees.
Click on the sign up button and our experienced vetting team will carry out a background check on your business. This will include (but is not limited to): professional qualifications, insurance and ID. Once approved, you will then be added to our list of approved tradesman/professionals.
When you register you simply select the area(s) where you would like receive job leads. Our services cover the boroughs Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster.
On average, this could take between 2 – 3 working days after you have provided the relevant information.
Apart from being a totally free to join our list of approved tradesman/professionals and quote for jobs, you can select the exact locations you want to work and the jobs you want to do, therefore giving you the freedom and flexibility on how you would like to provide your services.
Upon completion of the job, the tradesman/professional will provide us with an invoice, which we will forward to the landlord for payment. The landlord will need to make payment directly to the tradesman/professional as indicated on the invoice. We do not collect payments on behalf of the tradesman/professionals.
When you quote for a job, you will need to provide your payment terms (which includes when payment would need to be made upon completion of the job).
Every tradesman/professional gets the same opportunity as the other to quote for a job request however to increase your opportunity to be appointed for the job may be dependent on the competitiveness of your quote, your availability and your reviews.
No, there is no minimum contract.
When you are appointed the job, you will be sent an email which will include the option to reschedule. However please only do this as a last resort as it may impact your user rating and therefore your availability to awarded new jobs.
Click on the "Log A JOB" button and click on the "Cancel A Job" option to be take through a series of questions.
Send an email to enquiry@propertyandhomes.co.uk informing us that you wish to be removed.
TENANT FAQs
As long as your landlord is registered with our service, you can raise a job request to repair a fault or breakdown online by clicking on the "Log A Job" button. It is easy and quick to do. Once you submit the request along with your availability, it will be sent to the landlord to approve. After the landlord has approved the job, then a tradesman/professional will be arranged to carry out the repair subject to your availability.
We do not offer out of hours services via our website. Should you require urgent and/or out of hours repairs and/or assistance then you will need to contact the appropriate emergency services or your landlord directly.
If the tradesman / professional hasn’t arrived at the appointed place and time, then please contact us straightaway at enquiry@propertyandhomes.co.uk quoting your job number.
In the unlikely event that the Service has not been provided in accordance with the contract or to a reasonable satisfaction by the tradesman / professional, do not initial or sign the job summary form which will be given to you by the tradesman/professional upon completion of the job.
If you did sign and initial the form and later found that the works done were not satisfactory, then please send us an email at enquiry@propertyandhomes.co.uk within 48 hours of the completion of the job.
Due to the nature of the work being carried out, all job requests shall be deemed to have been performed in accordance with the contract and to reasonable satisfaction, unless you notify us within 48 hours of completion of the job.
In the unlikely event that the tradesman / professional damaged something within the property whilst the repair was going on, please contact us and explain the problem in writing (with pictures of the said damage) to enquiry@propertyandhomes.co.uk as soon as reasonably possible and in any case within the period of 48 hours of the completion of the Service.
It depends on your availability and the works that needs to be carried out. For smaller jobs, they can take a few hours but larger jobs can take up to a day or more depending on whether a revisit is required.
It can take up to 3-5 working days to start the job as this depends on the time the landlord takes to approve the request then the tenant would have to confirm his/her availability to allow access for the works to be carried out.
We also welcome your feedback about the tradesman/professional that has come out to carry out a repair at the property. Please use the Job Feedback form which will be sent to you, for both good practice and problems so we can continue to monitor and improve the service provided.
When a tradesman/professional completes a job, the tenant needs to initial and sign the job summary form which will be given to them by the tradesman/professionals which then needs to be submitted to us. By doing this, the tenant is confirming that the job has been completed.
When the landlord approves a tradesman/professional, you will be sent an email of who will be carrying out the job. within this email, you will be given the option to reschedule.
If the landlord refuses the job request, you will need to speak to the landlord directly to agree your next steps.
If the landlord later agrees for the works to be carried out, then please ensure you raise a new job request.
Send us an email at enquiry@propertyandhomes.co.uk
Opening Times
Monday to Friday – 9:00am – 5:00pm
Saturday – 10:00am – 4:00pm
Contact
enquiry@propertyandhomes.co.uk
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Boroughs covered: Barking and Dagenham | Barnet | Bexley | Brent | Bromley | Camden | City of London | Croydon | Ealing | Enfield | Greenwich | Hackney | Hammersmith and Fulham | Haringey | Harrow | Havering | Hillingdon | Hounslow | Islington | Kensington and Chelsea | Kingston upon Thames | Lambeth | Lewisham | Merton | Newham | Redbridge | Richmond upon Thames | Southwark | Sutton | Tower Hamlets | Waltham Forest | Wandsworth | Westminster
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