We are a self property management company who manage the repair and maintenance for your property, so if something is not working properly or there is a fault, please log a repair as soon as possible so we can get it resolved quickly.
Our free and easy to use service connects landlords, tenants with approved and qualified local tradesman and professionals for general maintenance faults and breakdown repairs. The tenant simply click on the “LOG A JOB” button and select the service they need and when they need it and it will provide the Landlord with multiple quotes, along with past customers reviews from certified and approved tradesman & professionals. The landlord chooses the tradesman/professional they want to appoint and our online calendar tool coordinates and books the appointment directly with the tenant and tradesman which helps to speed up response and repair times.
Our free and easy to use service connects landlords, tenants with approved and qualified local tradesman and professionals for general maintenance faults and breakdown repairs. The tenant simply click on the “LOG A JOB” button and select the service they need and when they need it and our online calendar tool coordinates and books the appointment directly with the tenant and tradesman which helps to speed up response and repair times.
Check out some of our recent job requests raised by tenants. If you need a repair please click on the log a job request button.
Click on the log a job button and select the item that needs to be repaired. It only takes 5mins to log a job request.
Fill in the repair form with details of the repair and your availability.
Once a repair request has been submitted it is forwarded to the Landlord to approve. Once it is approved a qualified tradesman/professional will be appointed to carry out the repair.
Our property management platform will liaise with you and the tradesman to organise a date and time to carry out the repair.
Once the repair has been completed by the tradesman you will need to sign it off as completed.
Once you have signed off the repair as complete it will then be submitted to the Landlord and the job will be closed.
We keep you updated on the status of each job you raise so you are fully aware of when it will be completed
All our trusted tradesman have been vetted and have a proven track record providing excellent repair and customer service.
Our platform organises and arranges the appointments with you and tradesman/professional so no need for calls or messaging helping you save time and making the whole process hassle free.
We routinely instruct tenants on planned preventative measures they can do in the property in order to avoid repairs and breakdowns minimising the need to raise a job request.
When a repair job is raised by a tenant we inform them of steps they can take to resolve the issue before raising the request to help resolve the issue more quickly.
Rather than calling your Landlord if a fault or breakdown needs to be repaired. You can simply raise a job request through our platform which will ensure if it forwarded to them so it can be addressed in a quick and timely manner.
A job is not marked as complete until it is sign off as complete by you when the tradesman/professional attends the property to carry out the repair.
In our FAQ section you will find the answers to the majority of your questions about our service.
If you are still not able to find the answer to your question you may contact us by completing our contact us form on the website or send us an email to enquiry@propertyandhomes.co.uk.
As long as your landlord is registered with our service, you can raise a job request to repair a fault or breakdown online by clicking on the "Log A Job" button. It is easy and quick to do. Once you submit the request along with your availability, it will be sent to the landlord to approve. After the landlord has approved the job, then a tradesman/professional will be arranged to carry out the repair subject to your availability.
We do not offer out of hours services via our website. Should you require urgent and/or out of hours repairs and/or assistance then you will need to contact the appropriate emergency services or your landlord directly.
If the tradesman / professional hasn’t arrived at the appointed place and time, then please contact us straightaway at enquiry@propertyandhomes.co.uk quoting your job number.
In the unlikely event that the Service has not been provided in accordance with the contract or to a reasonable satisfaction by the tradesman / professional, do not initial or sign the job summary form which will be given to you by the tradesman/professional upon completion of the job.
If you did sign and initial the form and later found that the works done were not satisfactory, then please send us an email at enquiry@propertyandhomes.co.uk within 48 hours of the completion of the job.
Due to the nature of the work being carried out, all job requests shall be deemed to have been performed in accordance with the contract and to reasonable satisfaction, unless you notify us within 48 hours of completion of the job.
In the unlikely event that the tradesman / professional damaged something within the property whilst the repair was going on, please contact us and explain the problem in writing (with pictures of the said damage) to enquiry@propertyandhomes.co.uk as soon as reasonably possible and in any case within the period of 48 hours of the completion of the Service.
It depends on your availability and the works that needs to be carried out. For smaller jobs, they can take a few hours but larger jobs can take up to a day or more depending on whether a revisit is required.
It can take up to 3-5 working days to start the job as this depends on the time the landlord takes to approve the request then the tenant would have to confirm his/her availability to allow access for the works to be carried out.
We also welcome your feedback about the tradesman/professional that has come out to carry out a repair at the property. Please use the Job Feedback form which will be sent to you, for both good practice and problems so we can continue to monitor and improve the service provided.
When a tradesman/professional completes a job, the tenant needs to initial and sign the job summary form which will be given to them by the tradesman/professionals which then needs to be submitted to us. By doing this, the tenant is confirming that the job has been completed.
When the landlord approves a tradesman/professional, you will be sent an email of who will be carrying out the job. within this email, you will be given the option to reschedule.
If the landlord refuses the job request, you will need to speak to the landlord directly to agree your next steps.
If the landlord later agrees for the works to be carried out, then please ensure you raise a new job request.
Send us an email at enquiry@propertyandhomes.co.uk
Boroughs covered: Barking and Dagenham | Barnet | Bexley | Brent | Bromley | Camden | City of London | Croydon | Ealing | Enfield | Greenwich | Hackney | Hammersmith and Fulham | Haringey | Harrow | Havering | Hillingdon | Hounslow | Islington | Kensington and Chelsea | Kingston upon Thames | Lambeth | Lewisham | Merton | Newham | Redbridge | Richmond upon Thames | Southwark | Sutton | Tower Hamlets | Waltham Forest | Wandsworth | Westminster
Copyrigt 2022 © All rights reserved. Property and Homes Management Ltd
