We are Property and Homes Management LTD, 27 Gloucester Street London WC1N 3AX (company registration number 10653830).
What information do we collect about you?
When you enquire or register for services provided by Property and Homes Management LTD, we may collect personal data about you from a variety of sources.
The majority of information we collect about you will be provided directly from yourself during the course of your relationship with us however we may obtain information from other sources such as other third parties e.g. referencing agencies, Rightmove and Zoopla or publicly available sources such as HM Land registry.
When you use our services we will collect personal information such as:
If you don’t provide us with this information, we may not be able to provide you with access to our products or services.
We do not routinely collect special category data however if you choose to provide this information to us we will treat the data with the additional protection given under data protection laws. During the course of our relationship with you we may ask for additional information from you which is required for us to fulfil the specified service.
Protecting your personal information
We are committed to protecting your personal information and implementing appropriate technical and organisational security measures to protect it against any unauthorised or unlawful processing and against any accidental loss, destruction or damage.
We store all your personal data in highly secure software systems and when we share your personal data with third parties we do so in a safe and secure manner.
How will we use the information about you and why?
If you are a user of our website and app we will use your personal data:
If we contract with you as a landlord we will use your personal data:
If you are a potential tenant we will use your personal data
If you are a customer or prospective customer and contact us via phone or live chat we will use your personal data:
Marketing our products and services
We will use your personal data to send you information about products and services of ours which may be of interest to you. We do this as we have a legitimate interest to provide you with products and services which may be of interest to you.
You have a right at any time to stop us from contacting you for marketing purposes. If you wish to amend your marketing preferences, please send us an email to email@example.com
Who we share your personal information with?
We may share your personal information with companies within Property and Homes Management LTD as well as the following:
We do this in the legitimate interest of providing a quality service to our customers.
We may also share your information with third parties other than those listed above if we have a legal requirement to do so. These may include the police, local authorities and other law enforcement and regulatory agencies where we are satisfied that the relevant agency has demonstrated a proper legal basis for requesting the personal information, unless there is an overriding and urgent safeguarding concern where non-disclosure would harm the vital interest of any party when disclosure may take place without a request in writing.
*For some insurance products, your GP or other medical professional may be contacted. This will only be done with your consent.
From time to time, the people or organisations whom we share personal data with may request that we transfer personal data to their operations outside the UK. On a case-by-case basis, we may agree to such transfer of personal data to operations in EU countries or to/from countries deemed to have data protection laws accepted by the UK.
For other countries, we will only agree to such transfers of personal data where we are satisfied that the personal data will be sufficiently protected through measures such as approved standard contractual clauses between the data exporter and importer. Any standard contractual clauses which we put in place will be available from us on request.
How long will we keep your personal information?
We retain your personal data only for as long as we need to comply with our obligations under The Property Ombudsman Code of Practice and rules set by HMRC. The retention periods are:
Estate and Letting Agents are required to subscribe to an Alternative Redress Scheme to enable consumers to appeal a complaint. Property and Homes Management LTD is a member of The Property Redress Scheme. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy and comply with standard industry practice.
If you wish to make a complaint about the service we provide to you, please contact us on firstname.lastname@example.org.
We aim to respond to your complaint in 5 working days.
This policy explains what cookies are and how they are used on Property and Homes Management LTD websites and applications. We encourage you to read the policy in full so that you understand what information we collect using cookies.
What is a Cookie?
A “cookie” is a simple ‘text file’ which typically contains two pieces of information: a site name and a unique user identifier using your Internet Protocol (IP) address. If you agree, we will store these cookies on your browser or hard drive when you visit our website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Advertising on Other Third Party Websites
We may also use targeted advertising cookies to remember the services you are interested in when browsing our website. If you later view certain selected third-party websites or social media platforms, we are able to provide advertisements relating to those products and services that you have shown interest in.
Under Data Protection Law, you have a number of rights relating to your personal data. The rights available to you depend on our reason for processing your information. You have the following rights:
To exercise any of these rights please contact us at email@example.com
Automated Decision Making
We do not carry out any purely automated decision making.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy and comply with standard industry practice. If you wish to make a complaint about how we have handled your personal data, in the first instance please contact us on firstname.lastname@example.org.
If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to your local data protection authority the Information Commissioners Office
How to contact us
By email: email@example.com