Gas wall heater repair request form

1Describe the fault(s)

2Upload a photo

3Access arrangements

4Appointment availability

5Booking contact details

Manufacturer*

This is usually written on the front of the unit
Model

This is usually found on a sticker on the inside of the unit. If you are unable to find the model please leave this section blank.
Please select fault(s)*
- Is not coming on
- Weak or erratic gas flames
- Gets too hot
- Cuts off the main electricity
- Flame igniter is not working
- Other fault not listed above
Please describe the fault*
Please ensure you provide as much information on the fault, including a description of the unit involved, the location, along with photos.
QUICK FIX SUGGESTIONS - IS NOT COMING ON - Check the main power switch for the heater is switched on before raising a repair request.
QUICK FIX SUGGESTIONS - GAS IS NOT COMING ON - If you have a Pay-As-You-Go gas meter check to make sure it has enough credit before raising a repair request.
QUICK FIX SUGGESTIONS - WEAK OR ERRACTIC FLAMES - If the flames from your heater are smaller than usual, uneven or have an unusual colour this indicates that there is debris in the gas burners or jets. Before raising a repair request try to make sure the unit is clean and all nozzles are clean, dry and clear of any obstacles that could disrupt the supply of gas to the plate to see if this resolves the problem.
IMPORTANT NOTE - CUTS OFF THE MAIN ELECTRICITY - Please turn off the heater and raise a repair request.
QUICK FIX SUGGESTIONS - IGNITER IS NOT WORKING - Before raising a repair request check to make sure the electrical supply to the heater is switched on.
QUICK FIX SUGGESTIONS - IGNITER IS NOT WORKING - If the area around the igniter is dirty or wet it can stop the igniter from working. Before raising a repair request try to clean and dry the area around the igniters to resolve the problem.

Gas wall heater repair request form

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